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Important Information About Your Upcoming Appointment

 

IMPORTANT: Because your appointment time is reserved for you only, we ask you to comply with our office policies. To address many no-shows, effective 1/1/2023, we reserve the right to cancel any appointment that is not in compliance with the policies listed here. 

If you have any questions or technical difficulties please contact us.

CALL: (646) 921-5541

TEXT: 914-275-0800

EMAIL:  info@209nycdental.com 

Patient Forms

It is office policy that all New Patients have to complete new patient forms 3 days before the appointment or within 8 hours of booking one if your appointment is coming up in less than 3 days. 

You can access the forms by clicking on the link here  & choose Proceed Secure Portal. 

Insurance Information

Thank you for providing your insurance information during booking. Sometimes, that information is incorrect or we may require additional information to verify your benefits. In this case, we ask that you get back to us as soon as possible. We reserve the right to cancel any New Patient appointment without proper coverage information.

Confirming your first appointment 

We require that all patients confirm their appointments promptly. The 1st visit must be confirmed 7 days in advance or at the time of booking if the appointment is within the next 7 days.

Appointment confirmation policy for returning patients

We reserve the right to cancel any appointment that is not confirmed at least 48 hours before the appointment time.

Grace Period

Our grace period is 10 minutes. 

We understand that different circumstances can affect your arrival at the office. However, to ensure that all the patients are seen on time we cannot extend the courtesy period.

X-rays Policy

For the doctors to perform an exam, consultation or any dental treatment, dental x-rays are required at the time of the visit. 

If you are not eligible for x-rays due to insurance frequency limitations, we will ask you to provide the x-rays from another office or pay out of pocket for new x-rays. We will not be able to see you unless we have the x-rays on file at the time of the visit.

Cancelation Policy

Because your appointment time is reserved only for you, 24 hours is required in the event you need to cancel your appointment.

Cancellations made with less than 24 hours notice will result in a cancellation fee. Patients who do not show up to a scheduled appointment without a call to cancel will be considered as “no show.” No show appointments are also subject to the cancellation fee.

  • As a courtesy we will waive cancellation fee for the 1st missed appointment.
  • Cancellation fee for the 2nd missed appointment is $75.
  • If 3 appointments have been missed consecutively, the cancellation fee for 3rd missed appointments will be $150.
  • Please be advised that we will not be able to reschedule your appointment unless cancellation fees are paid. 
  • We reserve the right to dismiss patients if 3 appointments have been broken.

Can I cancel my appointment?

Yes! As long as you let us know 24 hours in advance prior to your appointment, we’ll cancel your appointment without any cancellation fee.

If you cancel your appointment less than 24 hours from the appointment time, you’ll be charged a Cancelation Fee. 

Can I reschedule my appointment?

Yes, you can, but the same rule applies for rescheduling. You must do so 24 hours prior to the scheduled appointment.
209 NYC Dental